FAQ

Frequently Asked Questions


Account

Is Rise Crypto Services LTD a registered company?

Do you accept customers from any country?

How can I open an account with Rise Crypto Company?

Simply sign up for an account on our register page.

Can I have more than one account?

Please keep to just one account per person.

What if I cannot log in to my account because I forgot my password?

Please contact support at support@risecrypto.net and we will help you reset the password if required.

My account was stolen. What should I do now?

Please provide all proof you have of transactions and deposits. We will cross reference with the details provided and if found to be legitimate we will restore the account ownership to you. Please contact us immediately if you suspect your account has been stolen or hijacked. We will lock the account to prevent any possible loss of funds.

I sent a message to support service but didn't get any answer. What should I do?

Our support team is available 24/7 and we try our best to reply ASAP. We usually reply within 30 minutrs but if it takes longer than 12 hours please contact us again.

Investment

How can I make my first investment?

Once signed up and logged in simply go to the Deposit page located on your left menu. Choose amount you wish to deposit and select the payment method. Once deposit is activated the earnings will be generated every 24 hours from then on.

What payment methods can I use to fund my account?

PerfectMoney, Bitcoin, Ethereum. We will add more payment methods in the future.

I wish to invest with Rise Crypto company but I don't have any e-currency account. What should I do?

Please sign up for a PerfectMoney account or acquire Bitcoin or Ethereum from crypto currency exchanges such as Coinbase. Your suppliers will depend on your country.

How much investment can I make in a day or month?

You can check our plan calculator to see the exact daily earnings based on your deposited amount.

Can I make a direct deposit from my account balance?

Yes you can re-invest from account balance currently.

How long does it take for my deposit to be added to my account?

Deposits are usually added instantly if using PerfectMoney. Bitcoin deposits will require 1 confirmation on the blockchain. For Ethereum we require 3 confirmations on the blockchain. In most cases, cryptocurrency deposits will be processed within 30 minutes depending on blockchain load.

Can I withdraw my principal deposit?

Our currently lifetime daily interest plans do not offer the option to withdraw pricipal deposit amount.

My deposit doesn't appear in the list of active deposits in my account. What should I do?

Please wait for deposit to confirm if it's through cryptocurrency. If you deposited via PerfectMoney and it was not added please contact support for further assistance. Please note our PerfectMoney account for deposits is U18503780

When my first profit will be accrued?

Every 24 hours after the plan was activated.

Withdrawal

What is the minimum and maximum amount that can be withdrawn?

Minimum withdraw is $1.00.

How can I withdraw funds?

We offer withdraw via PerfectMoney, Bitcoin, or Ethereum.

After I make a withdrawal request, when will the funds be available in my e-currency account?

Within a few minutes or less. If withdraw via Bitcoin or Ethereum it may take up to 30 minutes to show up in your wallet.

Can I make investments through one payment method and withdraw to another?

No, you can only withdraw accordingly to the deposited plan.

Affiliate program

Do you offer an affiliate program? Can I promote Rise Crypto Company?

Yes, we currently offer a two level affiliate plan.

What commissions can I get from the affiliate program?

Earn 5% from your level 1 referrals and 2% from your level 2 referrals from their deposits.

Do I need to have an active investment to participate in your affiliate program?

No, you do not. Anyone can participate and earn through our affiliate program.

When will the affiliate commission be added to my account balance?

After deposit from your referral is confirmed and activated investment plan it will be automatically added.

My referral made a deposit from the account balance? Will I get an affiliate commission?

No, investments activated from account balance will now generate affiliate commission for your upline. If you wish to have commission from RCB for your upline please make sure you withdraw funds and then deposit again.

How do I know how much commission I've earned?

You can check your referrals page for earnings.

What can I do with the affiliate commission?

You may withdraw to your own wallet or use to invest if you've acquired the minimum amount of $10.

Is it possible to change my upline?

Yes but please contact support to do so.